What is personal information?
Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.ow do we collect personal information?
We will always collect personal information directly from you, except where the collection of the information from another source will not prejudice you in any way. Generally this information will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about tickets or other products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.
PLEASE NOTE: By corresponding with us or transacting with us, either electronically or in person, you give your express consent to our collecting and processing your personal information. onal information do we collect and why?
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, passport details, dietary requirements (if any) and health issues relevant to your travel arrangements. We also collect information that is required for use in the business activities of Flight Centre, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us.
We will not, in any circumstance collect personal information from you pertaining to your religious or philosophical beliefs, race or ethnic origin, trade union membership, political opinions, health or criminal behavior.
We collect personal information from you in order to assist you by providing you with more information on our products and services and in order to pursue our legitimate interests such as providing an efficient and tailored service to you and the carrying out of actions for the conclusion or performance of a contract to which you are a party. These purposes are set out more fully below.
Unless otherwise required by law, we will not keep records of personal information for any longer than is necessary for achieving the purpose for which the information was collected or subsequently processed.
You may, by written notice to us, ask us to correct or delete any of your personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully; or to destroy or delete a record of your personal information that is no longer required by us.
When we sell products and services to you, we usually do so as agent for the wholesaler or provider of those products and services. This means that we usually collect personal information about you, both for our internal purposes, and on behalf of the parties for whom we act as agent, for their internal purposes. Accordingly, the consent you provide under this statement to the collection of personal information by us, applies equally to the parties whose products and services we sell. For example, if you purchase a SAA flight from us, then under this policy you will have consented to your personal information being used by us, being provided to SAA to enable your flight to be booked and being used by SAA for SAA’s purposes.
We act as agent for many hundreds of companies, so it is not possible for us to set out in this statement exactly how each of these companies will use your personal information, but we are happy to provide more specific information to you if you email your query to us at firstname.lastname@example.org personal information?
We will use your personal information to provide you with travel and travel related products and services.
We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:
We may disclose your personal information:
In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers. Please let us know if you have any objections to such transfers.
Flight Centre has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.
Flight Centre regularly reviews security and encryption technologies and will strive to protect information to the fullest extent possible.
Should you no longer wish to receive information on promotions and services we think may be of interest to you or participate in market research, kindly e-mail us on email@example.com
We welcome your inquiries or comments about our Policy. Should you have any comments or complaints please contact us at firstname.lastname@example.org
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.